1. Destinations and Coverage

Lazyghost ships throughout Italy and to all European Union countries. For countries not available at checkout, or for shipments outside the European Union, please write to vendite@lazyghost.it: our international addresses often have customized conditions related to customs regulations or minimum quantities, and we are available to find the most suitable solution.

For extra-EU shipments (e.g., USA, Switzerland, UK, etc.), always write to vendite@lazyghost.it before placing your order.

2. Delivery Times

Orders are processed and handed over to the courier within 48–72 calendar hours from payment confirmation (working days). The order fulfillment time is already included in this estimate.

Courier transit times are added to fulfillment times and may vary depending on the destination and delivery area:

• Mainland Italy: generally 1–2 business days from pickup by the courier.
• Islands and remote areas: times may be longer than the continental average (see dedicated section).
• European Union: varies by destination country; on average 3–7 business days from pickup.

The times indicated are estimated and do not constitute a contractual guarantee. Any delays by the courier are not attributable to Lazyghost.

3. Shipping Costs

Below is a summary of the shipping rates applied at checkout:

Prices include VAT. Rates may be subject to change; the applied rate is the one indicated at checkout.

4. Tracking and Notifications

Upon order shipment, the Customer automatically receives:

• Shipping email with tracking number and a link to monitor delivery in real time.
• WhatsApp notification from the courier (when available), updating the Customer on the shipment status.

To receive WhatsApp notifications, the Customer must provide a valid phone number at checkout. This information is requested directly by the courier for delivery management.

In case of failed delivery on the first attempt, the courier will leave a notice and the Customer can arrange a second attempt or pickup at a collection point.

5. Courier

Lazyghost uses FedEx express courier for all shipments. The choice of courier aims to ensure reliability and traceability throughout the national and European territory.

Lazyghost reserves the right to use alternative couriers in exceptional situations (e.g., unserved area, seasonal peaks), maintaining unchanged service standards.

6. Islands and Remote Areas

For shipments to islands (Sardinia, Sicily, smaller islands) and areas classified as remote by the courier, additional costs and longer delivery times apply compared to the continental average.

Surcharges and specific times will be indicated at checkout based on the destination address. In case of doubts or unavailability at checkout, the Customer is invited to contact hello@lazyghost.it before completing the order.

7. Extra-EU Shipments

Lazyghost handles shipments to extra-EU countries (including, by way of example, Switzerland, UK, USA, Canada, Australia) upon request. Before placing an order, the Customer is invited to contact vendite@lazyghost.it to receive a personalized quote.

International extra-EU shipments may be subject to:

• Customs duties and import taxes, payable by the recipient and varying according to the regulations of the destination country.
• Longer and unpredictable delivery times.
• Any regulatory restrictions on the import of specific products.

Lazyghost is not responsible for customs charges, delays, or blocks resulting from the import procedures of the destination country.

8. Returns — Right of Withdrawal

The consumer Customer can exercise the right of withdrawal within 14 days of receiving the goods, for eligible products. The full terms of withdrawal — including exclusions for consumable products or those with an open seal — are described in the:

Lazyghost General Terms and Conditions of Sale →

In summary: magnesium products (powder, liquid, ball) with an open seal or partially used cannot be returned. Intact, unused products in their original received condition are refundable under the specified terms.

9. Products Excluded from Return

The following cannot be returned or refunded:

• Magnesium products that have been opened or have a compromised seal (powder, liquid magnesium, refillable ball), pursuant to Art. 59, paragraph 1, letter e) of Legislative Decree 206/2005.
• Consumable products partially or totally used.
• Gift cards, which by their nature are not subject to withdrawal or refundable in cash.

For doubts about the refundability of a specific product, contact hello@lazyghost.it before starting the return process.

10. Return Procedure

To initiate a return, follow these steps:

1. Send an email to hello@lazyghost.it within 14 days of receiving the product, indicating:
   • Order number
   • Product(s) to be returned
   • Reason for return (not mandatory for withdrawal, but useful for improvement)
2. Await confirmation from Lazyghost with return instructions.
3. Carefully pack the product in its original packaging or equivalent packaging that ensures integrity during transport.
4. Ship the goods to the address indicated:

   Lazylab s.r.l.s. — Via Monti Lepini n. 14 — 04100 Latina (LT), Italy

   Return shipping costs are borne by the Customer, unless otherwise agreed in writing or in cases of defective or incorrect merchandise. It is advisable to use a tracked service.
5. Send shipping confirmation (tracking number) to hello@lazyghost.it.

11. Clothing Size Exchange

For clothing products (hoodies, t-shirts, tops), a size exchange can be requested by writing to hello@lazyghost.it. The product must be intact, unused, with original labels and in its original packaging.

Size exchange is subject to product availability in the requested size. In case of unavailability, a refund or an alternative solution can be agreed upon.

The costs of returning the original product are borne by the Customer, unless otherwise indicated by Lazyghost.

12. Refund Timelines

Once the returned goods are received and verified, Lazyghost will process the refund within 14 (fourteen) days from the date of receipt of the returned product.

The refund is always made via the same payment method used for the original purchase. Technical crediting times may vary depending on the banking circuit or payment provider (e.g., credit card, PayPal).

In case of partial return, only eligible products will be refunded. Any discount codes or loyalty points applied to the original order will not be returned or re-credited to the Customer's account.

13. Damaged or Incorrect Goods

If the Customer receives a product damaged during transport or an item different from the one ordered, they must contact Lazyghost within 48 hours of receipt, by sending an email to hello@lazyghost.it with:

• Order number
• Description of the problem
• Photographs of the product and the outer packaging (even if the damage appears visible only internally)

Lazyghost will evaluate each case individually and will, at no additional cost to the Customer, replace the product or provide a total or partial refund according to the specific situation.

It is advisable not to refuse delivery to the courier but to accept it with reservation, immediately reporting the problem to Lazyghost.

14. Contacts

For any information regarding shipments, returns, or post-purchase assistance:

• Customer support email: hello@lazyghost.it
• Sales and special orders email: vendite@lazyghost.it
• Website: lazyghost.it

Lazyghost is committed to responding to all requests as quickly as possible.