Subscription Policy — Lazyghost Subscription

Last updated: March 18, 2026

1. What is the Lazyghost subscription

The Lazyghost subscription allows you to automatically receive your favorite products on a regular basis — without having to order every time.

Choose the product, choose the frequency, and we'll do the rest. You focus on what matters: training (and resting).

How it works:

• Select the product and activate the "Subscribe and save" option on the product page
• Choose the delivery frequency (available for each product with an active subscription plan)
• Complete the first order as normal
• Subsequent orders are processed automatically at the end of each cycle

The subscription is a periodic execution contract stipulated remotely pursuant to articles 45 et seq. of Legislative Decree 206/2005 (Consumer Code). You will receive a written confirmation via email upon activation.

2. Automatic renewal

How billing works

Payment is automatically charged to the payment method you saved when you placed your first order, before each shipment.

You will receive a pre-notification email at least 3 days before each charge, with:

• Expected charge date
• Exact amount
• Products included in the order
• Direct link to modify, skip or cancel

Available frequencies

Frequencies vary by product (monthly, bi-monthly or other frequency indicated on the product page). The exact frequency is always visible in your customer portal.

Prices and variations

The price applied to each renewal is that in force at the time of the order. In case of a price change, we will send you an email notification at least 30 days before the change becomes effective. You may cancel the subscription without penalty before the new rate comes into effect.

Shipping

• Subscription orders that reach the free shipping threshold: free shipping
• Orders below threshold: standard rates apply (€6.99 Italy, €14.99 Europe)
• Current rates are always visible at lazyghost.it/policies/shipping-policy

3. Modify and pause subscription

You have full control of your subscription at all times from the customer portal.

How to access the portal

1. Go to lazyghost.it/account
2. Log in with email and password (or magic link via email)
3. Select "My subscriptions"

What you can do

If you have difficulty with the portal, write to hello@lazyghost.it or on WhatsApp wa.me/message/VTZDQXAD65COA1.

4. Cancellation of subscription

You can cancel your subscription at any time, without penalty and without the obligation of minimum notice.

How to cancel

1. Access the customer portal at lazyghost.it/account
2. Go to "My subscriptions"
3. Select the subscription > "Cancel subscription"
4. Confirm cancellation

Cancellation is immediate. You will receive an email confirmation.

Important terms:

• Cancellation is effective from the next cycle not yet charged
• If the subscription has already been charged (the order is being processed), that cycle will be shipped normally
• There are no cancellation fees

For cancellation via email: hello@lazyghost.it with the subject "Subscription cancellation + order number".

5. Right of withdrawal

Right of withdrawal on the first order

For the first order of the subscription, you have the right of withdrawal within 14 days of receiving the goods, without having to provide any reason, pursuant to art. 52 Legislative Decree 206/2005 (Consumer Code).

How to exercise the right of withdrawal:
Send written communication to hello@lazyghost.it with the subject "Right of withdrawal — [order number]" within 14 days of delivery. You can use the standard form attached at the bottom of this policy.

After confirmation of withdrawal, return the product within a further 14 days. Return shipping costs are at your expense.

Exceptions to the right of withdrawal

Pursuant to art. 59 Legislative Decree 206/2005, the right of withdrawal does not apply to:

• Products which by their nature cannot be returned or are liable to deteriorate rapidly (e.g. opened/used products)
• Personalized or custom-made products

Refunds

Refunds are processed within 14 days of receiving the return, using the same payment method used for the purchase. Original shipping costs are not refunded if you took advantage of free shipping but return part of the order.

Withdrawal from subsequent cycles

For cycles subsequent to the first (periodic deliveries), withdrawal can be exercised within 14 days of receipt of each individual delivery, under the same conditions.

Alternatively, you can cancel the subscription at any time as described in the previous section — without waiting for delivery.

6. Data and payment management

Processing of personal data

Your data is processed by Lazyghost (data controller) for:

• Execution of the subscription contract (legal basis: art. 6(1)(b) GDPR)
• Sending communications relating to the subscription (legal basis: art. 6(1)(b) GDPR)
• Email marketing if you have given explicit consent (legal basis: art. 6(1)(a) GDPR)

Your data is not sold to third parties. It is shared exclusively with:

• Shopify Inc. (e-commerce platform, payment infrastructure)
• Shipping couriers (delivery data only)
• Shopify Payments / payment processors (data necessary for the transaction only)

For the complete privacy policy: lazyghost.it/policies/privacy-policy

Payment security

Payments are processed via Shopify Payments, compliant with PCI DSS level 1 standards. Card data is never stored on Lazyghost servers. Shopify uses secure tokenization for recurring payments, in compliance with PSD2 Directive and Legislative Decree 218/2017 (Strong Customer Authentication).

Payment failure

If a recurring payment fails:

1. You will receive an immediate email notification
2. Shopify will automatically re-attempt the charge within the next 48 hours (maximum 3 attempts)
3. If all attempts fail, the subscription is automatically suspended
4. You can reactivate it by updating the payment method in the customer portal

Your GDPR rights

You have the right to access, rectify, erase, restrict and portability of your data. To exercise these rights: hello@lazyghost.it

7. Contacts and support

For any questions about the subscription, we are here to help.

8. Data controller and seller

Lazyghost
Email: hello@lazyghost.it
Website: lazyghost.it

For disputes not resolved via direct support, you have the right to appeal to the ODR (Online Dispute Resolution) platform of the European Commission: ec.europa.eu/consumers/odr

Attachment — Withdrawal Form

Pursuant to art. 49, para. 4, Legislative Decree 206/2005 — to be sent via email to hello@lazyghost.it with the subject "Right of withdrawal"

Lazyghost — hello@lazyghost.it

I hereby communicate my withdrawal from the subscription contract
related to order no. [ORDER NUMBER], received on [DATE OF RECEIPT].

Name and surname: ___________________
Address: ___________________
Date: ___________________
Signature (if sent in paper format): ___________________